Our Service Guarantee

At Manzer Hair Studio, we strive to ensure that every guest enjoys a positive and satisfying experience. If for any reason you are not completely happy, please inform us during your appointment or within 48 hours after your service. We value your feedback and will do our best to address any concerns.

Most concerns can be resolved directly with your stylist or with our front desk team. If your concern remains unresolved after speaking with them, please contact our management team at admin@manzerhair.com to escalate the matter further.

STUDIO POLICY

The next sections cover the practical details of booking with us, so there are no surprises! 

CANCELLATION, NO-SHOW & CARD ON FILE POLICY

A valid credit card is required on file for all bookings. Your card will only be charged in the event of a late cancellation, no-show, or as otherwise outlined below.

Standard Appointments

Cancellations or rescheduling requests must be made by 7:00 PM the day before your scheduled appointment. Requests made after this time will result in a charge of 50% of the reserved service value to the card on file.

If your appointment falls on a day immediately following a day we are closed, the notice deadline moves to 7:00 PM on our last business day prior to your appointment.

Appointments booked with less than 24 hours' notice are not eligible for cancellation or rescheduling without charge, regardless of when the booking was made.

Extended Appointments (3+ hours)

These appointments require 48 hours' notice to cancel or reschedule, along with a $100 deposit (e-transfer) or a valid credit card on file at the time of booking. Cancellations or rescheduling requests made within 48 hours of the appointment will result in forfeiture of the deposit, or a charge of $100 to the card on file.

Group Bookings (4 or more guests)

Group bookings require 48 hours' notice to cancel or reschedule, along with a deposit of 50% of the total service value (or $200, whichever is greater) at the time of booking. Cancellations or rescheduling requests made within 48 hours will result in forfeiture of the deposit, or an equivalent charge to the card on file.

No-Shows

Failure to attend a scheduled appointment without notice will result in a charge of 100% of the scheduled service value to the card on file, on the same day of the missed appointment.

Late Arrivals

Arrivals more than 15 minutes past the scheduled start time may be treated as a no-show or rescheduled at the stylist's discretion, and may be subject to the full no-show charge above.

PATCH TEST DISCLOSURE

A patch test is required at least 48 hours prior to your appointment for any client receiving colour, lightening, or other chemical services for the first time, or who has not had a patch test with us within the last 6 months. Patch tests help identify potential allergic reactions to product ingredients (including PPD, commonly found in permanent hair colour) before a full service is performed.

It is the client's responsibility to disclose any known allergies, sensitivities, or prior reactions to hair products at the time of booking or consultation. Manzer Hair Studio is not liable for allergic reactions or adverse effects resulting from undisclosed allergies or sensitivities, or from a client declining a recommended patch test. We reserve the right to decline chemical services if a patch test has not been completed within the required window.

LIABILITY & SERVICE RISK ACKNOWLEDGMENT

Hair services, particularly colour, lightening, chemical straightening, and other treatments, carry inherent risks, including but not limited to changes in hair texture, breakage, or unexpected results — especially on hair with prior chemical treatments, box dye, keratin treatments, extensions, or other history not disclosed to your stylist.

Clients are required to disclose their hair's chemical and treatment history prior to any service. Manzer Hair Studio and its stylists are not liable for damage, breakage, or results arising from inaccurate or incomplete information provided by the client. Consultation recommendations provided by your stylist are intended to protect the health of your hair; services performed against a stylist's professional recommendation are undertaken at the client's own risk.

PERSONAL BELONGINGS

The salon and its staff are not responsible for any lost, damaged or stolen personal belongings while on the premises. Any items found left behind will be placed in the care of our staff, who will make reasonable efforts to contact you for return. Any items left behind for longer than 90 days may be subject to donation unless discussed otherwise with the owner.

SERVICE REFUNDS & REDO POLICY

We do not offer refunds for services. If an error occurred on the part of our service provider, we are happy to schedule a complimentary corrective appointment. If you are unhappy with your result, please contact us within 48 hours.

All corrective appointments must be approved by management and completed within 5 days of the original service date.

Please note that achieving your desired result when working with box colour, dark-to-light transitions, or major corrections may require multiple sessions.

Corrective or redo appointments address technical issues related to the original service and do not include changes in style, tone, or desired outcome unrelated to the initial consultation.

RIGHT TO REFUSE SERVICE

Manzer Hair Studio reserves the right to refuse service to anyone demonstrating inappropriate behaviour toward any member of our team.

PRODUCT RETURN POLICY

We're happy to accept returns on retail products purchased at Manzer Hair Studio within 7 days of the original date, in new or gently used condition with proof of purchase. Refunds are provided as in-salon credit only. All returns are subject to management approval. In-store returns only. 

CHILDREN

Our Children's Menu is designed for clients aged 7 years and younger. These appointments are 30 minutes in length and may include a wash and/or a dry, depending on the child's hair type and the stylist's timing.

If your child's hair is tangled or matted and detangling exceeds the allotted time, additional charges will apply in 30-minute increments to remove tangles. In some cases, we may not be able to complete the haircut if tangles are too severe.

All children under 13 must be accompanied by an adult at all times. For clients under 18 receiving a colour service, a parent or guardian must sign a consent form prior to the service.

HEALTH & SAFETY

Your wellbeing is our priority. We adhere to all Toronto Public Health and BodySafe standards to maintain a clean, safe, and sustainable environment. As a Green Circle Certified Salon, we recycle and repurpose up to 95% of beauty waste.

HEAD LICE

In accordance with BodySafe Toronto regulations, we cannot provide services to clients with head lice. If lice are detected during a service, we must stop immediately. Once treatment is completed, we're happy to rebook your appointment (typically within 48 hours).

RESERVATIONS & ONLINE SCHEDULING

Appointments can be made by calling the salon or through our online booking system on our website. To secure your booking, we require a credit card on file. Your card will only be charged in the event of a late cancellation or no-show, per our policy.

To get started online, please create an account using the email address we have on file for you.

METHODS OF PAYMENT

We accept Visa, MasterCard, Debit, E-Transfer, and Cash.

TIPPING & GRATUITY

Gratuity is always appreciated but never required. Tips can be given in cash, by e-transfer, or added to your card payment at checkout. For services involving more than one team member, please let us know if you'd like your gratuity split in a specific way — otherwise, it will be divided among the team members who worked on your service. For group bookings of four or more, an automatic gratuity of 18%  will be applied to the total service amount at checkout.

GIFT CERTIFICATE POLICY

Copies of gift certificates are not accepted. Please contact us regarding lost or misplaced gift certificates. All gift certificates are non-refundable and not redeemable for cash. Valid for products and services at Manzer Hair Studio only. Gift certificates do not have an expiration date, whether purchased online or in-salon.

PRIVACY POLICY

All personal and payment information provided to Manzer Hair Studio — whether in person or through our online booking system — is kept secure and confidential. We do not sell your information or share it with third parties for marketing purposes.

Certain trusted service providers, such as our payment processor and online booking platform, may process your information solely to complete transactions and manage appointments on our behalf. These providers are contractually obligated to protect your information and are not permitted to use it for any other purpose.

Clients may request access to or correction of their personal information by contacting the salon. 

PHOTOGRAPHY & SOCIAL MEDIA

We love celebrating transformations! With your permission, we may take photos or videos of your hair for social media or educational purposes. You may opt out at any time by letting your stylist know before your service begins.