Refund policy

Product Return Policy

We’re happy to accept returns on retail products purchased at Manzer Hair Studio within 7 days of the original purchase date.

Products must be in new or gently used condition and accompanied by proof of purchase.

Refunds are provided as in-salon credit only — no cash value will be given. All returns are subject to validation and approval at the discretion of Manzer Hair Studio management.

Please note that returns can only be processed in person at the salon.

Order Cancellations: If you cancel an order, a 10% restocking fee applies. Orders that have already shipped or been delivered cannot be cancelled; any unopened product may be returned in person within 7 days under the policy above.

Service Refunds

We do not offer refunds for services. If an error occurred on the part of our service provider, we are happy to schedule a complimentary corrective appointment. If you are unhappy with your result, please contact us within 48 hours.

All corrective appointments must be approved by management and completed within 5 days of the original service date.

Please note that achieving your desired result when working with box colour, dark-to-light transitions, or major corrections may require multiple sessions.

Corrective or redo appointments address technical issues related to the original service and do not include changes in style, tone, or desired outcome unrelated to the initial consultation.